Dubai, UAE • IT Infrastructure • Cloud • Cybersecurity
Haja Kuthbudeen
IT Administrator
IT Professional with 9+ years of UAE experience managing IT infrastructure, Microsoft 365 environments, network security, virtualization, backup, ITSM operations and business-critical end-user support.
Microsoft 365Azure ADIntuneDefender
FortinetUbiquitiVPNSD‑WAN
AvailabilityHigh UptimeServer • Network • Support
Support StackITSM + SLAFreshdesk • Zoho • Jira
Personal Profile
Business-first IT administration with secure, stable and scalable operations.
Professional Summary
Proven expertise in Microsoft 365 administration, firewall and network management, Windows Server, virtualization platforms and rapid resolution of business-critical IT issues. Strong background in high availability, operational efficiency, vendor coordination and end-user satisfaction.
Infrastructure Focus
- Microsoft 365, Azure AD, Intune, Exchange, Defender and Google Workspace.
- Firewalls, routers, switches, Layer 3 switching, Wi‑Fi, DHCP, DNS, VPN and SD‑WAN.
- Hyper‑V, VMware, Nutanix AOS, Proxmox, Synology, QNAP and TrueNAS.
- ITSM, asset management, ERP accounts, SLA follow-up and user support.
Core Skills
A complete 3D skill universe for modern IT support.
Data Center Management
Office data centers, servers, SD‑WAN, firewalls, Layer 3 switches, access points and security systems.
Enterprise Solutions
Microsoft 365, Azure AD, Exchange, Intune, Defender and Google Workspace administration.
Virtualization & Cloud
Hyper‑V, VMware, Nutanix AOS, Proxmox, Google Cloud Console and AWS fundamentals.
Network & Security
Cisco Meraki, Cisco ASA, Fortinet, Ubiquiti, routers, switches, VPN, DHCP and DNS.
Backup & Storage
Synology, QNAP, TrueNAS, NAS backup, server backup, sync, recovery and DR support.
OS & Software
Windows, Linux, ERP, Active Directory, Group Policy, patching and secure software management.
Hardware & Security Systems
PCs, laptops, printers, projectors, time attendance, biometric, CCTV and access card support.
ITSM & CRM
Freshdesk, Zoho Desk, Jira, user complaints, SLA follow-up, asset records and staff records.
A/V & Digital Systems
BrightSign, projectors, Crestron, Dante, Bose audio, signage screens, WordPress and IIS.
Microsoft 365Azure ADIntuneExchangeDefenderGoogle WorkspaceAWS EC2Google CloudCisco MerakiCisco ASAFortinetUbiquitiHyper‑VVMwareNutanix AOSProxmoxSynologyQNAPTrueNASSamsung KnoxAvaya IP PhonesFreshdeskZoho DeskJiraWordPressIIS
Work Experience
9+ years across fitness, real estate, logistics and contracting environments in UAE.
Apr 2023 — Aug 2025
IT Administrator
Studio Republik Fitness Center • Dubai
- Administered Microsoft 365, Azure AD, Intune, Exchange, Defender and Google Workspace.
- Managed Cisco Meraki, Cisco ASA, Fortinet firewalls, Cisco switches, Ubiquiti APs, DHCP, DNS and VPN connectivity.
- Supported Hyper‑V/Nutanix virtualization, Windows Server 2019, Samsung Knox MDM, Freshdesk ITSM, Zoho Desk, A/V systems and endpoint security.
Oct 2022 — Mar 2023
IT Specialist
GI Properties • Al Barsha, Dubai
- Administered Google Console, AWS EC2, cPanel email/domain services and Bitrix user accounts.
- Configured firewall rules, Fortinet, DHCP, DNS, Cisco switches, Ubiquiti APs and Active Directory Group Policy.
- Maintained NAS backup, Windows Server 2019 updates, Avaya IP phones, biometric systems and Jira SLA tickets.
Mar 2021 — Sept 2022
IT Support Engineer
Amazon Fulfillment Center / CEVA Logistics FZC • Jebel Ali, Dubai
- Provided L1/L2 support through phone, in-person and electronic channels in a fast-paced logistics environment.
- Supported Azure AD, Exchange, SCCM, Active Directory, DHCP, DNS, switches, backup and recovery activities.
- Logged bugs, enhancement requests and Jira tickets while completing support within SLA.
May 2016 — Jan 2021
IT Engineer
Al Sahir Electrical Contg & Control Equipment • Ras Al Khaimah
- Performed network engineering, data cabling troubleshooting and systems administration.
- Installed and maintained servers, clients, DHCP, DNS, backups, DVRs, routers, switches and IP security systems.
- Delivered onsite and remote support for client IT and security-related issues.
Education & Certifications
Foundation backed by continuous IT learning.
Diploma in Engineering — Computer Science
UAE MOFA Attested
Microsoft IT Support Specialist
Microsoft Azure Fundamentals
Google IT Professional Certificate
IBM Information Technology Fundamentals
CCNA (200‑301) Training
Fortinet NSE 1 Network Security Associate • Huawei SME Network Workshop
English • Tamil • Malayalam • Hindi
Professional English, Native Tamil, Professional Malayalam, Limited Working Hindi.
Contact
Ready to support secure, smooth and modern IT operations.
Available for IT Administrator, IT Support, Infrastructure and Microsoft 365-focused roles in UAE.